Ahmad Juanda

Algorithmics International Coding School

Learning & Development Manager / Learning Operations Lead

May 2025 – Now

• Led end-to-end learning operations, ensuring smooth coordination between tutors, students, parents, and management.
• Managed student retention and class prolongation, handling objections and proactive follow-ups to minimize dropouts.
• Oversaw daily office operations, including class readiness, tutor scheduling, and classroom logistics.
• Acted as a backup instructor when needed to maintain learning continuity.
• Designed, processed, and analyzed academic and operational data, producing regular reports for management and parents.
• Developed and delivered training programs for tutors, including onboarding, teaching quality improvement, and performance evaluation.
• Conducted quality control (QC) on teaching sessions to maintain instructional standards.
• Built and maintained strong relationships with parents and students, ensuring satisfaction, trust, and long-term engagement.
• Organized and executed educational events, workshops, and masterclasses to support enrollment and retention.
• Prepared and ensured delivery of learning progress reports for parents.
• Led the final stage of tutor recruitment, including interviews, assessments, and teaching evaluations.
• Coordinated student grouping and tutor availability for optimal class composition.
• Served as acting director during management absence, overseeing operational decision-making.

Learning Operations Documentations:

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Quality Control

Jan 2025 – May 2025

• Evaluated sales and class recordings using defined quality metrics.
• Tracked performance using CRM and Google Sheets.
• Prepared daily reports for sales improvement.
• Collaborated with the sales team to deliver actionable insights from QA findings.

Quality Control Documentations:

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Trial Class Manager (Sales Representative)

Jan 2023 – Jan 2025

• Delivered engaging Zoom trial sessions for children and parents, dedicating up to 6 hours daily to showcasing program value and encouraging interaction.
• Achieved strong conversion rates through clear communication, CRM-based lead tracking, and consistent follow-ups.
• Prepared daily performance reports using Google Sheets to support transparency, planning, and customer retention.

Trial Class Documentations:

Daeah Engineering and Construction (RDMP)

Document Control

Nov 2022 – Jan 2023

• Managed document control processes and ensured compliance with company quality standards.
• Verified accuracy and completeness of records before distribution to internal teams.
• Maintained organized filing systems to ensure easy access and document security.

PT Ruang Raya Indonesia (Ruangguru)

Account Manager

Jul 2022 – Sep 2022

• Oversaw key account performance, monitored sales activities, and ensured consultant targets were met.
• Addressed partner feedback and resolved issues to maintain strong client relationships.
• Delivered regular business development reports to support strategic decision-making.

Field Education Consultant

Nov 2021 – Nov 2022

• Promoted digital learning solutions by visiting schools and presenting product value.
• Supported regional sales performance and helped improve student academic outcomes.
• Built relationships with school stakeholders to boost product adoption and engagement.

Activity Documentations: