Ahmad Juanda

Algorithmics International Coding School

Academic Operations Lead (Tutor Leader)

May 2025 – Present

• Managed end-to-end academic operations for more than 200 active students, ensuring smooth coordination between tutors, students, parents, and management.
• Maintained student retention above 95% by improving operational processes, resolving academic issues, and strengthening communication with parents.
• Generated more than IDR 100 million in monthly prolongation revenue through retention-focused initiatives and long-term student engagement.
• Led tutor recruitment, onboarding, coaching, and performance evaluations to maintain consistent teaching quality across the learning team.
• Developed operational dashboards and reporting systems that improved visibility into academic performance and team productivity.
• Organized educational workshops, masterclasses, and learning events to enhance student engagement and support business growth.
• Served as Acting Director when required, overseeing daily branch operations and supporting cross-functional decision-making.
• Reduced manual reporting time by developing AI-assisted operational tools and internal dashboards that simplified academic monitoring.

Learning Operations Documentations:

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Quality Control

Jan 2025 – May 2025

• Evaluated trial classes and sales recordings using standardized quality assurance guidelines.
• Analyzed performance trends and identified improvement opportunities through CRM data and Google Sheets.
• Delivered structured feedback and actionable recommendations that helped improve sales performance and service quality.
• Collaborated with cross-functional teams to maintain quality standards and optimize operational processes.

Quality Control Documentations:

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Trial Class Manager (Sales Representative)

Jan 2023 – Jan 2025

• Conducted online trial classes for prospective students and parents, presenting learning programs through interactive Zoom sessions.
• Guided prospective families through the enrollment journey by identifying learning needs and communicating program value.
• Managed customer relationships using CRM systems while maintaining consistent follow-up and engagement.
• Prepared operational and sales reports to support daily performance monitoring and decision-making.

Trial Class Documentations:

Daeah Engineering and Construction (RDMP)

Document Control

Nov 2022 – Jan 2023

• Managed engineering documents throughout their lifecycle while ensuring compliance with internal quality standards.
• Maintained document accuracy, version control, and timely distribution across project teams.
• Improved document organization to support efficient retrieval and collaboration during project execution.

PT Ruang Raya Indonesia (Ruangguru)

Account Manager

Jul 2022 – Sep 2022

• Managed key partner accounts and monitored sales performance to achieve regional business targets.
• Built and maintained strong relationships with partners by addressing operational issues and providing ongoing support.
• Prepared business performance reports to support strategic planning and operational improvements.

Field Education Consultant

Nov 2021 – Nov 2022

• Promoted digital education programs through school visits, presentations, and educational events.
• Built relationships with school leaders, teachers, students, and parents to increase program awareness and adoption.
• Represented the company at various educational activities while supporting regional enrollment targets.

Activity Documentations: